Frequently asked questions

Quick answers about Musicale™ — events, musicians, venues, accounts, and more.

Getting started

What is Musicale?: Musicale™ is a live music discovery platform. Find events, musicians, and venues near you, filter by distance, genre, and date, and save favorites. If you're a musician or venue, you can create and manage your own profiles and event listings.
Do I need an account to browse events?: No. You can browse events, musicians, and venues without signing in. To save favorites, follow artists/venues, or manage profiles and events, you'll need a free account.
How do I create an account?: Click Sign in and register with your email. After you verify (if required), you can choose your profile type (music lover, musician, or venue) and start saving favorites.

How do I find events near me?: Use the Filters bar to set your location (browser "Find me" or enter a city/ZIP), choose a radius, then filter by genre and date.
What's the difference between Musicale events and "Sponsored" events?: Events on Musicale can be created by musicians or venues on the platform. "Sponsored" events come from partners (such as ticket/event providers) and may link to external ticketing pages. Sponsored content is clearly labeled.
How do I buy tickets?: For partner events (e.g., Ticketmaster), use the Purchase tickets link on the event page to visit the partner site. For events listed only on Musicale, check the event details for ticketing or contact info provided by the organizer.
Can I add my own events?: Yes. If you have a musician or venue account, sign in and use your dashboard to create and manage events. You can link events to your musician or venue profile.
Can I list Ticketmaster or external shows?: Musicale may display partner events automatically. You can also list your gigs on Musicale and include external ticket links when available.

How do I create a musician or venue profile?: Sign in and go to your dashboard. Choose Create musician profile or Create venue (or use the main navigation). Follow the steps to add your name, bio, location, genres, images, and other details.
What's "For Musicians"?: For Musicians explains how artists use Musicale to build a public profile, list events, and be discovered by fans and venues.
What's "For Venues"?: For Venues explains how venues use Musicale to manage a venue page, list events, and reach local audiences.
How do I claim or edit a venue that already exists?: Open the venue page and look for Claim this venue. We may ask you to verify ownership or affiliation before granting full management access.

How do I save favorites?: When you're signed in, you can save musicians, venues, and events from their pages (or from list views). Your saved items appear in your dashboard under My Favorites.
Where is my location used?: We use your location (from "Find me," city/ZIP search, or your profile if set) to show nearby results and apply distance filters. You can change your location anytime in the Filters bar. For details, see our Privacy Policy and Cookies notice.
How do I change my account details?: Go to Dashboard → Settings (or Account). You can update your name, email, and preferences. We sign you in using a one-time code sent to your email — we don't use account passwords.
How do I delete my account?: Go to Dashboard → Settings and follow the account deletion steps (if available). If you don't see that option, contact us and we'll process your request in line with our Privacy Policy.

Does Musicale cost money?: Browsing events, musicians, and venues is free. Creating an account is free. Musicians and venues may need Pro to publish profiles and events (pricing is shown on the subscribe page and in our Terms of Use).
Do I need Pro to create a musician or venue profile?: Musicians and venues may need Pro to publish a public profile and list events. Music lovers can browse and save favorites for free.
What's included in Pro?: Pro helps you publish and manage your profile, list shows and updates, build followers, share your EPK and links, and track engagement. See For Musicians or For Venues for details.
Can I cancel anytime?: Yes. You can cancel your subscription anytime from Dashboard → Billing. Your profile and events remain active until the end of your billing period.
How do I manage my subscription or billing?: Go to Dashboard → Billing to view your plan, update payment details, or cancel. For invoices or billing questions, contact us.

The site isn't loading or something looks wrong. What should I do?: Try refreshing the page or using a different browser. On mobile, check your connection. If the issue continues, contact us and include what you were doing, which page you were on, and any error message you saw.
How do I report a bug or inappropriate content?: Use the Contact page and include the URL plus a short description so we can investigate. Reports are reviewed under our Terms of Use.
How can I contact Musicale?: Use our Contact page. For accessibility requests, include "Accessibility" in your subject line.